Politique de remboursement

Please note that products are only eligible for return or exchange if they are unused. Return labels are not provided by BYOUclub and must be covered by the customer.

BYOUclub will NOT accept any returns for purchases made in/at other online/offline stores.
BYOUclub does not accept returns on international orders or shipments.

To start a return please email us at info@byouclub.com to notify us of the products you are returning.

If you would like to exchange an item, let us know what your preferred replacement choice. Please note that exchanges are subject to availability and the original item(s) you exchange must be equal in value to their replacement.

After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account. Following confirmation, only those items specified in the original return request will be refunded. Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded. Shipping fees are not eligible for a refund.


Cancellation

You may cancel your order any time before the order is processed. Once your order has shipped, the Return & Refund Policy will apply. byouclub.com may cancel orders for any reason. Some common situations in which orders are canceled may include: The item is out of stock and there are no plans of restocking it, pricing errors, or credit card payment is declined by the issuing financial institution.


Please contact us at info@byouclub.com with any questions.